SEOUL, Nov. 3 (Korea Bizwire) – CJ HelloVision has introduced ‘Udi’, an AI chatbot that will provide counseling services for Hello Mobile Direct, the company’s online mobile shopping mall.
The artificial intelligence-powered chatbot uses big data to answer questions from online customers in real time.
Even for non-registered Hello Mobile users, Udi can help choose mobile plans, recommend smartphones and answer inquiries about delivery and costs.
The newly introduced chatbot comes with machine learning technology, according to CJ HelloVision.
Udi can learn and improve itself by remembering similar questions and various scenarios and keywords, which will all be added to its database, helping it offer more natural and precise answers over time.
“We have plans to adopt voice recognition and voice learning technology, which will see Udi become a 24-hour AI-based voice counseling service in the future,” said Son Kee-young, an official at HelloVision responsible for mobile strategy.
CJ HelloVision also said it will adopt AI-based systems for its digital cable channel Hellotv.
An increasing number of companies are adopting AI chatbot services to meet the needs of tech-savvy customers in South Korea.
In August, pizza restaurant chain Domino’s introduced an AI-based online ordering service called ‘DomiChat’, following in the footsteps of online shopping mall Interpark, which introduced its AI-based chatbot ‘Talk Butler’ in April.