SEOUL, Apr. 5 (Korea Bizwire) — Hyundai Card Co., a local credit card firm, said Friday that it has introduced an artificial intelligence-based counseling service in its customer center.
The AI automatic response system (ARS) listens to clients’ desired service and provides them with appropriate counseling with no waiting time, according to the company.
It said six of the most frequently requested items, including prepayment and new password registration, are subject to the AI ARS service.
Hyundai Card expects the AI agent to handle 30 percent of its monthly consultants and to help customers have customized services in a more timely, convenient manner.