SEOUL, Oct. 30 (Korea Bizwire) — SK Telecom Co. announced Thursday the launch of a new artificial intelligence (AI) voicebot for customer service.
The mobile carrier said that the voicebot comes with voice recognition, language comprehension and voice synthesis capabilities to understand and analyze complex sentences spoken by customers.
Customers can now skip the automatic response system (ARS) menu by simply asking questions, which will be answered by the AI assistant NUGU. The service will be available 24 hours a day.
SK Telecom plans to introduce additional features for customer service, including AI-based conversation technology, and expand its current chatbot service to cover a wider range of support.
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