SK Telecom Introduces Industry’s First AI Voicebot for Customer Service | Be Korea-savvy

SK Telecom Introduces Industry’s First AI Voicebot for Customer Service


AKR20201029032200017_01_i_org

SEOUL, Oct. 30 (Korea Bizwire)SK Telecom Co. announced Thursday the launch of a new artificial intelligence (AI) voicebot for customer service.

The mobile carrier said that the voicebot comes with voice recognition, language comprehension and voice synthesis capabilities to understand and analyze complex sentences spoken by customers.

Customers can now skip the automatic response system (ARS) menu by simply asking questions, which will be answered by the AI assistant NUGU. The service will be available 24 hours a day.

SK Telecom plans to introduce additional features for customer service, including AI-based conversation technology, and expand its current chatbot service to cover a wider range of support.

3554238800_20201029103002_8221753785

Image Credit: SK Telecom / photonews@koreabizwire.com

Leave a Reply

Your email address will not be published. Required fields are marked *

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>