SEOUL, Jul. 24 (Korea Bizwire) — SK Telecom Co. said Monday it agreed to join forces with a major South Korean convenience store chain to deploy its artificial intelligence product NUGU to help store clerks.
The country’s No. 1 mobile carrier said it will test-run NUGU at South Korea’s largest convenience store chain CU in the first half of 2018.
SK Telecom said store clerks will be able to ask work-related questions to NUGU with their voice, such as “What is the delivery fee from Seoul to Jeju?” Under the solution, employees will no longer have to call the headquarters to ask questions.
The AI platform will notify workers of promotional alarms and orders from the headquarters. It can also assist staff in case of emergencies.
“Workers at convenience stores change frequently due to the nature of the business. But the AI assistant will help new workers easily adapt to their duties. It will not only increase business efficiency but also improve service qualities,” said an official from BGF Retail Co., the operator.
First released in September last year, NUGU has been focusing on providing household-related services, such as weather, music and sports news.