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Freshworks Helps 7-Eleven Improve its Omnichannel Customer Experience

SAN MATEO, Calif. and MANILA, Philippines., Dec. 2 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has helped leading global convenience store 7-Eleven create a more delightful digital experience for its customers and franchise partners in the Philippines. Using Freshdesk® and Freshdesk Contact Center, 7-Eleven automates and more [...]

7-Eleven Introduces Autonomous Short-range Outdoor Delivery Robot

SEOUL, Nov. 23 (Korea Bizwire) — Convenience store chain 7-Eleven said Monday that it will begin test driving ‘Neubie’, an autonomous, short-range delivery robot, at a store in Seoul’s Seocho district. The robot, equipped with a camera-based autonomous driving system, demonstrates outstanding performance in maneuvering in urban areas and is capable of delivery under various [...]

7-Eleven Opens ‘DT Lab Store’ to Test Next-Generation Digital Technology

SEOUL, Aug. 4 (Korea Bizwire) — Convenience store chain 7-Eleven on Tuesday opened a new store that will serve as a place to test future operational environments of the future using next-generation digital technology. The DT Lab Store that opened on the first floor of Lotte Data Communication Co.’s headquarters building in southern Seoul, is [...]

7-Eleven Korea Denies Being a Japanese Brand

SEOUL, Aug. 5 (Korea Bizwire) — As the boycott movement against Japanese goods and services ensues, 7-Eleven is sending out letters to franchise owners in South Korea to argue that the company is “not a Japanese brand.” Korea Seven Co., which runs 7-Eleven convenience stores in South Korea, sent out emergency letters to 9,700 franchise [...]

S. Korean 7-Eleven Starts Unmanned Locker Service

SEOUL, Nov. 25 (Korea Bizwire) — South Korea’s 7-Eleven said Sunday that it has started offering unmanned locker space services to users as part of its effort to diversify operations and generate more profits for its convenience stores. The Seven Locker trial operations started at two stores in Seoul’s Hongdae and Jongno districts, with the [...]

Lotte Unveils ‘Hand-pay’ Robot for 7-Eleven

SEOUL, Aug. 28 (Korea Bizwire) — Korea Seven Co., the operator of convenience store chain 7-Eleven in South Korea, on Tuesday unveiled a robot that allows customers to pay with their hands as local retailers accelerate their move to take the lead in next-generation retail models using the latest technologies. The robot, dubbed Veny, was [...]

S. Korea’s Convenience Store Industry Nears Saturation

SEOUL, Apr. 13 (Korea Bizwire) — When Chung Sung-yeop opened a franchise convenience store in a commercial district of northern Seoul in 2015, there was one competing store within a 1-kilometer radius. Since then, three more convenience stores have opened within easy reach of his outlet, squeezing profits and hurting sales. “Literally, the convenience store [...]

Women’s Curlers Olympic Standouts by Convenience Store Sales

SEOUL, Feb. 26 (Korea Bizwire) – Going by the revenues convenience store chain 7-Eleven pulled in from February 9 through 24 – the dates when key South Korean performances were held at the PyeongChang 2018 Winter Olympics – the winter sport category most rooted for was women’s curling. An analysis tracking the fluctuations in sales [...]

Convenience Stores Branching Out into Cosmetics, Pet Products

SEOUL, Feb. 12 (Korea Bizwire) — South Korean convenience stores are branching out into new fields as sales of cosmetics and pet products continue to increase. Nearly 95 percent of the products sold at convenience stores are food and beverages, according to industry sources, but an increasing number of convenience store chains are expanding their offerings [...]

7-Eleven Benefits From Kakao Bank Effect

SEOUL, Aug. 23 (Korea Bizwire) – With South Korean internet-only financial institution Kakao Bank continuing to enjoy a significant level of attention, business partner 7-Eleven is benefiting from the online bank’s popularity. In the midst of the surging popularity of Kakao Bank that is sweeping the country, 7-Eleven has emerged as the unexpected beneficiary from [...]