SEOUL, April 7 (Korea Bizwire) — Mobile phone services drew the most consumer complaints in South Korea last year, according to a report released Sunday by the Korea Consumer Agency (KCA), highlighting growing dissatisfaction with telecommunications providers. The agency said that 28,948 consumer inquiries were filed through the national e-government portal in 2024, marking a 22.2 [...]
SEOUL, Mar. 17 (Korea Bizwire) – The surge in direct purchases from China via e-commerce channels witnessed a substantial spike of 70% last year, according to data released by the Korea Customs Service on March 17. Concurrently, the volume of consumer complaints has tripled, reflecting the growing challenges posed by this burgeoning trend. The figures [...]
SEOUL, Jan. 28 (Korea Bizwire) — Along with the rising popularity of online subscription services that offer a variety of digital content such as music and movies, the number of consumer complaints and damage claims related to such services is growing steadily, a consumer watchdog said Wednesday. The number of consumer complaints and damage claims [...]
SEOUL, Aug. 20 (Korea Bizwire) — Despite its overwhelming speed and data processing advantages, South Korea’s 5G service is facing growing consumer complaints primarily for poor call quality resulting from a shortage of 5G base stations, a consumer watchdog said Wednesday. The number of applications for 5G service-related damage redress filed by consumers during the [...]
SEOUL, Sept. 15 (Korea Bizwire) — South Koreans’ complaints about cross-border transactions have skyrocketed over the past three years due to a sharp rise in overseas travel and direct purchases from foreign countries, a state-run consumer agency said Sunday. The number of complaints about direct overseas purchases and foreign travel services came to 3,933 cases [...]
SEOUL, Mar. 29 (Korea Bizwire) — South Koreans’ complaints about cross-border transactions spiked more than 40 percent in 2018 due to brisk overseas travel and direct purchases from foreign countries, a state consumer protection agency said Friday. The number of complaints about overseas direct purchases and foreign travel services came to 22,169 cases last year, [...]