SEOUL, Dec. 13 (Korea Bizwire) – Coupang announced on December 12 the launch of a “Safety Mark” system to help customers identify official communications from the company and prevent phishing scams. The Safety Mark will appear on text messages sent from Coupang’s official customer service number (1577-7011) and includes the company’s logo, a shield symbol [...]
SEOUL, Dec. 2 (Korea Bizwire) – South Korea’s Fair Trade Commission (FTC) is taking action against Coupang, Naver, and Market Kurly for allegedly hindering consumers from canceling their paid memberships. Coupang, in particular, faces additional scrutiny for using deceptive “dark patterns” in its membership pricing and cancellation processes. Coupang’s “Wow Membership” program allegedly made mid-term cancellations [...]
SEOUL, Dec. 2 (Korea Bizwire) – With Alex Wong, a former Coupang executive, emerging as a key figure in the Trump administration’s North Korea policy, attention is turning to the multinational workforce at South Korea’s e-commerce giant, where foreign employees now exceed 1,000 and include more than 250 full-time interpreters and translators. Foreign nationals make up [...]
SEOUL, Nov. 8 (Korea Bizwire) – In a significant move that cements his position among South Korea’s most successful entrepreneurs, Bom Kim, the founder and executive chairman of Coupang, has announced plans for a major stock sale, fourteen years after founding the company and three years after its landmark NYSE debut. Kim, who moved to the [...]
SEJONG, Oct. 31 (Korea Bizwire) – South Korea’s antitrust regulator has disclosed details of how Coupang, the country’s leading e-commerce platform, analyzed vendors’ product data to develop competing private-label merchandise, according to documents released on October 29. The Korea Fair Trade Commission (KFTC) revealed in its ruling that Coupang systematically studied suppliers’ production processes and sales [...]
SEOUL, Oct. 4 (Korea Bizwire) – Coupang, the South Korean e-commerce giant, has seen an increase in its user base despite raising its membership fees. This development challenges predictions of a mass exodus from the platform and underscores the company’s strong market position in a fiercely competitive landscape. According to data from WiseApp, Coupang’s monthly active [...]
SEOUL, Sept. 10 (Korea Bizwire) – South Korea’s Ministry of Employment and Labor is preparing to conduct a labor inspection of Coupang, the country’s leading e-commerce company, following a series of worker deaths in recent months. Kim Min-seok, the Vice Minister of Employment and Labor, addressed the issue during a plenary session of the National Assembly’s [...]
SEOUL, Aug. 14 (Korea Bizwire) — Coupang Inc. said Wednesday it has resumed purchasing CJ CheilJedang Corp.’s products for delivery after a 20-month hiatus due to differences over their deals. CJ CheilJedang stopped selling its products to Coupang in December 2022 as they failed to narrow a gap over CJ’s product supply prices with the [...]
JEJU, Jul. 30 (Korea Bizwire) – The recent launch of Coupang’s late-night Rocket Delivery service on Jeju Island has been marred by tragedy, prompting labor unions to demand a thorough investigation and increased oversight of working conditions. On July 29, the Jeju branch of the Korean Confederation of Trade Unions (KCTU) held a press conference outside [...]
SEOUL, Jul. 2 (Korea Bizwire) – In a move that contrasts with its main competitor, Coupang Eats announced on July 1 that it will continue its policy of waiving packaging fees for all partnered restaurants, reinforcing its commitment to supporting small and medium-sized businesses in the food service industry. This decision comes as Baedal Minjok (Baemin), [...]