SEOUL, Jan. 22 (Korea Bizwire) — With just one month remaining until South Korea’s much-debated delivery fee reform takes effect, questions over its effectiveness are growing. Opposition from franchise operators and the rise of “dual pricing” systems among small business owners are fueling concerns that the reform could exacerbate, rather than resolve, industry tensions. Critics [...]
SEOUL, Jan. 7 (Korea Bizwire) — Despite a sluggish dining-out economy, South Korea’s food delivery market continued to grow in 2024, fueled by aggressive free delivery campaigns, particularly from Coupang Eats. According to data released by mobile analytics firm IGAWorks on January 6, the combined monthly active users (MAUs) of the country’s three major food delivery [...]
SEOUL, Sept. 4 (Korea Bizwire) – In a significant shift within South Korea’s fiercely competitive food delivery app market, the long-standing market leader, Baemin, has seen its market share dip below 60% for the first time in two years. This change comes as rival Coupang Eats gains ground, capitalizing on the prolonged free delivery competition that [...]
SEOUL, May 20 (Korea Bizwire) – The competition among South Korea’s major food delivery apps — Baedal Minjok, Coupang Eats and Yogiyo — to poach customers from one another is intensifying into a bruising battle. The clash among the three services erupted last year over discounts on delivery fees. After a brief lull, their rivalry reignited [...]
SEOUL, May 8 (Korea Bizwire) – Coupang Eats, the food delivery service from the e-commerce giant Coupang, has significantly extended its lead over its rival Yogiyo in terms of monthly active users, according to data from WiseApp, a mobile app analysis service. In April, Coupang Eats had 6.97 million active users, surpassing Yogiyo’s 5.76 million by [...]
SEOUL, Sept. 13 (Korea Bizwire) — South Korean e-commerce giant Coupang Inc. on Tuesday denied rumors that it is selling its online food delivery platform Coupang Eats. “The rumors about the sale of Coupang Eats are completely groundless,” the New York-listed e-commerce behemoth said in a statement, adding it has not had any related discussions [...]
SEOUL, June 28 (Korea Bizwire) — Civic groups filed a complaint with the state antitrust regulator Monday to review “unfair” contract terms of Coupang Eats, a major food delivery platform, following the death of a restaurateur, who had been under stress over a bad reviewer. Several civic groups, including the People’s Solidarity for Participatory Democracy, [...]
SEOUL, June 24 (Korea Bizwire) — Following the recent death of a restaurant owner who had a series of stressful interactions with a Coupang Eats customer asking for a refund, a number of reports have claimed that the service has abused food vendors. An online forum for small businesses in South Korea is becoming a [...]
SEOUL, June 23 (Korea Bizwire) — The rating systems offered by Coupang Eats and other food delivery apps are being criticized for being manipulated by malicious consumers, with food vendors calling for the app owners to crack down on malicious reviews. A group of civic organizations including People’s Solidarity for Participatory Democracy and the Korea [...]
SEOUL, July 23 (Korea Bizwire) — South Korea’s food delivery app market has turned into a money game, putting the market leader Baedal Minjok – typically referred to as Baemin – in a crisis code. To expand their presence in the rapidly growing food delivery app market, latecomers, armed with abundant capital, are chasing the [...]