SEOUL, Dec. 14 (Korea Bizwire) – A groundbreaking government survey released on December 13 has revealed that the level of emotional labor among South Korean civil servants is alarmingly high, falling into a ‘dangerous’ category. The Ministry of Personnel Management announced the results of the survey, which targeted 10,198 civil servants across various central administrative agencies. [...]
SEOUL, Oct. 16 (Korea Bizwire) — Seoul plans to open the Center for Protection of Rights of Emotional Workers on October 16 near Anguk station to collect complaints and run therapeutic programs for emotional workers. Emotional labor refers to a type of work that involves engaging with customers without revealing one’s feelings. Call center employees, [...]
SEOUL, Aug. 2 (Korea Bizwire) – The Seoul Metropolitan Government plans to turn “Service Design” into a brand in an effort to expand its outreach. “Service Design” is a space of refuge created by Seoul, dedicated to bringing emotional relief to people whose jobs require emotional labor. Seoul revealed today that it would be developing [...]
SEOUL, May 10 (Korea Bizwire) — The Seoul Metropolitan Government has set out to help protect the rights of workers in industries that require emotional labor. The city government stated yesterday that it will create and distribute guidelines to protect workers of emotional labor. A more detailed manual in line with the guidelines will be [...]
SEOUL, Nov. 17 (Korea Bizwire) – An increasing number of call centers are moving to ensure their workers’ right to hang up on unruly customers, as part of efforts to tackle emotional abuse from rude callers. The right to hang up is a self-explanatory policy increasingly adopted in the service sector in South Korea that [...]
SEOUL, Jul. 12 (Korea Bizwire) — A new report has claimed that among South Koreans attempting to quit smoking, young male workers in the service industry are most likely to fail due to stress that has been linked to the emotional labor many workers experience. The findings from a study conducted by a research team [...]
SEOUL, July 10 (Korea Bizwire) – Employees in emotional labor sectors like big-box retailers or department stores are critically exposed to human rights abuses such as rude talks, abusive words and blatant ignorance by the customers, according to a local survey. Meanwhile, the employers in the sectors tend to add much insult to the injury [...]