SEOUL, Oct. 25 (Korea Bizwire) — Although temporary work breaks, treatment, and counseling should be provided to emotional workers who suffer from abusive language and assault by customers, protection systems are not working as intended. According to a recent survey of 2,765 emotional workers conducted by the National Network for Emotional Labor, 70.9 percent of [...]
SEOUL, Nov. 30 (Korea Bizwire) — A recent study has revealed that more than half of ‘emotional laborers’ suffer from musculoskeletal pain in the neck and shoulder areas. A research team led by Ryu Ji-young, a professor at Inje University Paik Hospital, released the results of an analysis conducted on the Korean Working Conditions Survey [...]
SEOUL, Oct. 16 (Korea Bizwire) — Seoul plans to open the Center for Protection of Rights of Emotional Workers on October 16 near Anguk station to collect complaints and run therapeutic programs for emotional workers. Emotional labor refers to a type of work that involves engaging with customers without revealing one’s feelings. Call center employees, [...]