SEOUL, Sept. 19 (Korea Bizwire) — South Korean civic groups have accused two leading food delivery platforms of unfair and misleading practices tied to their popular “one-person meal” promotions, filing complaints with the Fair Trade Commission (FTC). On Thursday, People’s Solidarity for Participatory Democracy, Lawyers for a Democratic Society (Minbyun), and the Korea Consumer Federation [...]
SEOUL, June 23 (Korea Bizwire) — The rating systems offered by Coupang Eats and other food delivery apps are being criticized for being manipulated by malicious consumers, with food vendors calling for the app owners to crack down on malicious reviews. A group of civic organizations including People’s Solidarity for Participatory Democracy and the Korea [...]
SEOUL, April 23 (Korea Bizwire) — South Korea’s three major food delivery apps have decided to provide spoons and chopsticks only when customers request as part of efforts to reduce the use of single-use items. Baedal Minjok, Yogiyo and Coupang Eats jointly announced on Thursday that they will launch a campaign to reduce the use [...]
SEOUL, April 8 (Korea Bizwire) – Transactions on online food delivery apps in South Korea last year soared to over 20 trillion won (US$17.9 billion), data showed Thursday, as stay-at-home practices amid the pandemic propelled demand for online services. Total transactions on food delivery apps, such as Baedal Minjok, stood at 20.1 trillion won last [...]
SEOUL, April 9 (Korea Bizwire) — At the height of the recent controversy over commission fees for food delivery applications, consumers are expressing divided thoughts on the matter. Some worry the burden put on the self-employed with commission fees could be passed on to consumers, while others point out that the problem is only focused [...]
SEOUL, Jun. 19 (Korea Bizwire) — As the center of the food service industry is shifting to the delivery market, initiatives to attempt to woo celebrities to certain platforms as well as reward consumers with coupons are stirring up controversy. Baedal Minjok, South Korea’s leading food delivery app, recently drew the ire of the public [...]
SEOUL, Jun. 11 (Korea Bizwire) — With more chicken joints in Korea starting to charge for delivery, a survey found that most consumers have strong negative feelings about this phenomenon. According to survey of 1,000 men and women between the ages of 15 and 58 by market research firm Embrain, 65 percent of respondents who [...]
SEOUL, Nov.12 (Korea Bizwire) – The Korea Consumer Agency has announced the results of a survey on consumer satisfaction among food delivery applications. Baedaltong showed the highest satisfaction rate, while Yogiyo ranked last. Four items were evaluated in the survey, ‘provision of information’, ‘ordering and delivery’, ‘fulfillment of promises’ and ‘customer service’. Baedaltong ranked first, [...]
SEOUL, July 27 (Korea Bizwire) – Operators of three major food delivery apps, including Baedal Minjok, Yogiyo and Baedaltong, have joined together to promote safety awareness for delivery people, notorious for their disorderly manner in driving their motorcycles. According to the National Police Agency, it has signed an MoU with the Korea Occupational Safety and [...]