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Porsche eBike Performance Accelerates IT Efficiency with Freshworks’ AI-Powered Enterprise Software

Porsche eBike Performance Accelerates IT Efficiency with Freshworks’ AI-Powered Enterprise Software

Leveraging the automation capabilities and bots within Freshservice, the Porsche subsidiary automated and scaled IT service to elevate their employee experience BERLIN, March 20, 2024 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH) announces that Porsche eBike Performance, a Porsche subsidiary dedicated to developing pioneering electric drive systems for e-bikes, has streamlined its IT operations with Freshworks’ AI [...]

Freshworks Appoints Abe Smith as Chief of Global Field Operations

Freshworks Appoints Abe Smith as Chief of Global Field Operations

Former Zoom executive brings enterprise experience driving revenue at leading Silicon Valley cloud companies SAN MATEO, Calif., Feb. 07, 2024 (Korea Bizwire) – Freshworks Inc., (NASDAQ: FRSH) today announced the appointment of Abe Smith as the company’s Chief of Global Field Operations. He will be responsible for leading field sales worldwide as Freshworks grows upmarket and new [...]

Freshworks Announces Strategic Collaboration Agreement with AWS to Increase the Reach of its AI-boosted Software-as-a-Service

Freshworks Announces Strategic Collaboration Agreement with AWS to Increase the Reach of its AI-boosted Software-as-a-Service

The collaboration will provide AWS customers an easy way to access Freshworks’ modern business software built for customer support, IT, sales, marketing departments and other business teams SAN MATEO, Calif., Jan. 29, 2024 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH) announced today that it has signed a multi-year Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to [...]

On-Demand Delivery Platform Lalamove Adopts Multiple Freshworks Products to Improve Sales Efficiency in Asia and LATAM

On-Demand Delivery Platform Lalamove Adopts Multiple Freshworks Products to Improve Sales Efficiency in Asia and LATAM

Freshsales helps the company engage better with its business partners, improving sales conversion by 24% and Freshdesk boosts customer engagement up to 58% HONG KONG, Nov. 21 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), today announced that its customer Lalamove, the leading on-demand delivery platform in Hong Kong, uses Freshdesk™ and Freshsales™ to deliver personalized experiences to thousands of [...]

Freshworks Reports Third Quarter 2023 Results

Freshworks Reports Third Quarter 2023 Results

Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, today announced financial results for its third quarter ended September 30, 2023. (Image courtesy of Freshworks) Third quarter revenue grew 19% year-over-year Improved business efficiency with $23.9 million in net cash provided by operating activities and $22.1 million of [...]

Freshworks Customers Using Microsoft Teams Increase Employee Experience and Productivity

Freshworks Customers Using Microsoft Teams Increase Employee Experience and Productivity

Uptick in Microsoft Teams adoption among Freshservice customers helps businesses of all sizes speed up employee service management with the AI-enabled integration SAN MATEO, Calif., Sept. 28, 2023 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH) announced a significant increase in Microsoft Teams usage by Freshservice® customers to improve the employee experience through more efficient AI-powered virtual agent support. [...]

Freshworks Appoints Johanna Jackman as Chief People Officer

Freshworks Appoints Johanna Jackman as Chief People Officer

SAN MATEO, Calif., Aug. 28 (Korea Bizwire) – Freshworks Inc., (NASDAQ: FRSH) today announced the appointment of Johanna Jackman as the company’s new Chief People Officer (CPO). Johanna joins the executive team and reports to Freshwork’s Chief Executive Officer Girish Mathrubootham and President Dennis Woodside. Jackman will be responsible for the company’s global human resources strategy and [...]

Freshworks Unveils AI-Powered Customer Service Suite with Freddy Generative AI Integration

Freshworks Unveils AI-Powered Customer Service Suite with Freddy Generative AI Integration

SAN MATEO, Calif., Aug. 3 (Korea Bizwire) – Freshworks Inc., (NASDAQ: FRSH) today announced the launch of its AI-powered Customer Service Suite which brings together self-service bots, agent-led conversational messaging, and automated ticketing management in an all-in-one solution. Uniting Freshchat™, Freshdesk™, and the company’s generative artificial intelligence technology, Freddy AI, the Freshworks Customer Service Suite enables a modern customer support experience [...]

Freshworks Unveils New Generative AI Enhancements Across Product Lines to Power Greater Business Efficiency

Freshworks Unveils New Generative AI Enhancements Across Product Lines to Power Greater Business Efficiency

SAN MATEO, Calif., CHENNAI, India, June 21 (Korea Bizwire) – Freshworks Inc., (NASDAQ: FRSH) today announced Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace. The new predictive and assistive generative AI capabilities embedded within Freshworks solutions and platform go beyond content generation and help support agents, sellers, marketers, [...]

Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency

Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency

SAN MATEO, Calif., March 22 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH) today announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more effectively. Customer service agents respond quickly to [...]