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Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency

SAN MATEO, Calif., March 22 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH) today announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more effectively. Customer service agents respond quickly to [...]

KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores

JAKARTA, Indonesia, March 21 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH) announced today that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk™ to unify its customer support across different channels. KoinWorks, which started as a peer-to-peer financial lending startup in 2016, has grown to become the first credit-led Micro, Small, and Medium Enterprises (MSMEs) neobank with [...]

Freshworks Expands Leadership Team with Strategic Hires Focused on Customer Experience and Go to Market Growth

SAN MATEO, Calif., March 7 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH) today announced the addition of three new senior vice presidents to the go-to-market leadership team to capture demand for its multi-product SaaS solutions serving customer support, IT, marketing and sales teams. As companies seek greater value for their IT spend, Freshworks provides enterprise software for [...]

Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience Through the World’s Most Popular Messaging Apps

SAN MATEO, Calif., Feb. 6 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH) today announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging, and Facebook Messenger. International companies like MTN Cameroon in Africa, Body & Fit in Europe and The Giving Movement [...]

Freshworks Welcomes Jason Loomis as Chief Information Security Officer

SAN MATEO, Calif., Nov. 30 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced the appointment of Jason Loomis as Chief Information Security Officer. With this appointment, the company bolsters its senior technical leadership as it continues to put the power of software back in the people’s hands with [...]

Freshworks Further Integrates Conversational AI into CX and CRM Solutions

SAN MATEO, Calif., Nov. 1 (Korea Bizwire) – Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today announced an infusion of artificial intelligence (AI) across its modern, easy-to-use customer experience solutions. Freshworks will host a virtual event on November 9, to demo a variety of new product innovations during its Fall ‘22 Launch. The [...]

Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk

SAN MATEO, Calif., Oct. 31 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced Freshservice™ for Business Teams, which enables departments outside of the IT function like HR, facilities, legal and finance to securely provide uninterrupted service delivery within each department. Freshworks will host a virtual event on November 9, to [...]

Freshworks Helps Businesses Deliver More Delightful Customer Experiences with a New Integration with Google’s Business Messages

SAN MATEO, Calif., July 27 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today launched an integration with Google’s Business Messages for Freshchat®, Freshdesk Omnichannel® and Freshsales Suite®. This integration can help businesses around the world reach and support their customers directly on Google Maps and Google Search [...]

Freshworks Summer ‘22 Product Launch Helps Companies Power Smarter Conversations

SAN MATEO, Calif., July 20 (Korea Bizwire) – Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today announced its Summer ‘22 Product Launch – a collection of customer and employee engagement innovations to power smarter conversations everywhere. Now available in Freshworks Summer ’22 Product Launch – Freshchat™AI bot-assisted conversational messaging joins Freshmarketer™ [...]

Report: Companies Resolved Employee IT Issues 23% Faster in 2021

SAN MATEO, Calif., May 4 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced the findings from its second annual Freshservice Service Management Benchmark Report which measured key performance indicators (KPIs) for the IT industry across 62 million tickets in 2021. The report revealed that global IT teams adapted to [...]