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Freshworks to Deepen its IT Service and Operations Portfolio with Acquisition of FireHydrant’s AI-Native Incident Management and Reliability Platform

SAN MATEO, Calif., Dec. 15, 2025 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH) has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. The combination will bring together Freshservice’s IT Service Management (ITSM) and FireHydrant’s core IT Operations Management (ITOM) as a unified AI-native ServiceOps solution designed to simplify operations, proactively prevent disruptions, and ensure exceptional [...]

Freshworks Launches New AI Capabilities to Minimize Customer Service Fragmentation and Deliver Faster, More Personal Support 새창보기

The new Freshdesk Command Center, Vertical AI Agents, and Freddy AI Insights eliminate service complexity so brands can focus on building stronger customer relationships SAN MATEO, Calif., Nov. 13, 2025 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance [...]

Freshworks Launches AI-Powered Capabilities to Elevate the Employee Experience and Turn Complexity into Growth

Updates to Freshservice, Freddy AI Agent and Freddy AI Insights help to uncomplicate enterprise service delivery, modernizes IT, and grows trust with employees SAN MATEO, Calif., Nov. 13, 2025 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event within Freshservice, the AI-powered IT management platform, that make it easier for teams to [...]

20% of Software Budgets Wasted on Unnecessary Business Complexity, Freshworks Survey Finds

New research identifies the “growth tax” on companies due to enterprise software-induced complexity, which drains millions of dollars and costs employees nearly a full workday each week in lost productivity SAN MATEO, Calif., Nov. 10, 2025 (Korea Bizwire) – As businesses expand their technology stacks and operational processes, they face a hidden but pervasive challenge: [...]

Freshworks Expands Enterprise Service Management to Power All Business Functions

Freshservice for Business Teams has doubled in ARR as an add-on to Freshservice ITSM and is now available as an independent product for non-IT functions SAN MATEO, Calif., Nov. 05, 2025 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), today announced that Freshservice for Business Teams is now available as a standalone product, no longer requiring an existing Freshservice [...]

McLaren Racing announces Freshworks as an Official Partner of the McLaren Formula 1 Team

SAN MATEO, Calif., July 22, 2025 (Korea Bizwire) – Freshworks (NASDAQ: FRSH), today announced a multi-year partnership with McLaren Racing, joining as an Official Partner of the McLaren Formula 1 Team. McLaren has integrated Freshworks’ ITSM solution, Freshservice, to boost productivity through more efficient and improved IT services within the team. With AI-powered Freshservice, the McLaren Formula 1 Team is [...]

Freshworks Launches Freshservice Journeys to Make Work Life Easier by Removing Frustration from Employee Experiences

Freshservice Journeys is an AI-powered capability that simplifies complex workflows spanning HR, IT, facilities, and more, to help organizations deliver an exceptional experience during employee transitions SAN MATEO, Calif., June 30, 2025 (Korea Bizwire) – Freshworks (NASDAQ: FRSH), today announced the general availability of Freshservice Journeys, a new AI-assisted capability within its IT and employee service management [...]

Freshworks Advances its Agentic AI Platform To Uncomplicate Service Software For Companies Big and Small

New agentic capabilities resolve service requests autonomously, deliver real-time insights and simplify the deployment of AI agents for support teams SAN MATEO, Calif., June 11, 2025 (Korea Bizwire) — Most AI-powered service tools stop at answering questions. Freddy now goes further by getting work done. At its flagship Refresh event, Freshworks (NASDAQ: FRSH) unveiled the next generation of its Freddy [...]

Freshworks Launches New Partner Program with Expanded Reseller and Services Offerings

Uncomplicated service software, flexible engagement models, and a new services delivery program help Freshworks partners accelerate time to value SAN MATEO, Calif., April 02, 2025 (Korea Bizwire) – Freshworks (NASDAQ: FRSH) today announced the launch of its new global partner program for resellers and service delivery partners. Designed to be as easy to adopt and scale as Freshworks’ products, [...]

Freshworks and Unisys Join Forces to Transform IT Service Management for Mid-Market and Enterprise Companies

The new strategic relationship underscores Freshworks’ plans to scale the global distribution of its uncomplicated service software SAN MATEO, Calif., Feb. 26, 2025 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), a leader in people-first AI service software, today announced a strategic relationship with Unisys (NYSE: UIS), a leading global technology solutions provider, to resell Freshworks’ modern IT [...]