SEOUL, March 24 (Korea Bizwire) – Samsung Electronics Co. said Friday it will completely disable the charging of the faulty Galaxy Note 7 phablets that have not yet been returned, starting later this month through software updates. Samsung launched the Galaxy Note 7 last year, but the sales were soon suspended on reports of some [...]
SEJONG, Feb. 6 (Korea Bizwire) – Announcing the results of an investigation into the Galaxy Note 7 fiasco Monday – which backed Samsung’s ruling that the problem phones had faulty batteries – the government also introduced plans to improve safety measures to prevent similar catastrophes from recurring. To begin with, lithium-ion batteries will be subject [...]
SEJONG, Feb. 6 (Korea Bizwire) – The South Korean government said Monday that flaws in batteries caused the fires in Samsung Electronics Co.’s Galaxy Note 7 which led to a worldwide recall and production halt of the smartphone. In a test conducted by the state-run Korean Agency for Technology and Standards, it was found that [...]
SEOUL, Jan. 31 (Korea Bizwire) – Despite Samsung apologizing once again to its Chinese customers for the Galaxy Note 7 fiasco during a press conference last week revealing the detailed causes behind the device’s tendency to catch fire, locals are still expressing discontent, making Samsung’s future operations in China uncertain, especially given that it has [...]
SEOUL, Jan. 23 (Korea Bizwire) – Samsung Electronics Co. said Monday its monthslong probe into what caused some Galaxy Note 7 smartphones to catch fire has established that faulty batteries were the main problem, not the smartphone’s hardware design or software. “Our investigation, as well as investigations completed by three independent industry organizations, concluded that [...]
SEOUL, Jan. 11 (Korea Bizwire) – The recovery rate for Samsung’s defective Galaxy Note 7 in Korea is around 95 percent, meaning that roughly 25,000 of the phablets’ users are still desperately clinging on to a product that has been a disaster for the South Korean tech giant. On Tuesday, Samsung Electronics downgraded the device’s [...]
SEOUL, Jan. 4 (Korea Bizwire) – Samsung Electronics Co. said Wednesday it will update the software in South Korea to prevent owners of the Galaxy Note 7 smartphones from charging beyond 15 percent from next Monday, with about 94 percent of the devices sold at home retrieved. In a brief statement, Samsung said it will [...]
SEOUL, Dec. 5 (Korea Bizwire) – Although Samsung Electronics was quick to let go of its Galaxy Note 7, many of its customers weren’t, and the electronics giant is not willing to compromise in lawsuits over its faulty phablet. According to sources, Samsung has retained the services of Lee & Ko, a well respected local [...]
SEOUL, Dec. 1 (Korea Bizwire) – Samsung Electronics Co. said Thursday it has retrieved about 67 percent of Galaxy Note 7 smartphones sold in South Korea about three months after it conducted a global recall of the smartphones over a safety risk. Taking into consideration that some owners of the Note 7 had applied to [...]
SEOUL, Nov. 17 (Korea Bizwire) – It has been over a month since exchange and refund programs for the Galaxy Note 7 began, but recent data reveals that thousands are still holding on to their phablets with telecommunications companies showing an average recovery rate of roughly 40 percent. According to data compiled by the Ministry [...]