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Government Tightens Battery Inspection Regulations Following Galaxy Note 7 Probe

Government Tightens Battery Inspection Regulations Following Galaxy Note 7 Probe

SEJONG, Feb. 6 (Korea Bizwire) – Announcing the results of an investigation into the Galaxy Note 7 fiasco Monday – which backed Samsung’s ruling that the problem phones had faulty batteries – the government also introduced plans to improve safety measures to prevent similar catastrophes from recurring.  To begin with, lithium-ion batteries will be subject [...]

Samsung Struggles to Gain Trust from Chinese Consumers Following Galaxy Note 7 Crisis

Samsung Struggles to Gain Trust from Chinese Consumers Following Galaxy Note 7 Crisis

SEOUL, Jan. 31 (Korea Bizwire) – Despite Samsung apologizing once again to its Chinese customers for the Galaxy Note 7 fiasco during a press conference last week revealing the detailed causes behind the device’s tendency to catch fire, locals are still expressing discontent, making Samsung’s future operations in China uncertain, especially given that it has [...]

Samsung Says Faulty Battery Was Main Cause of Galaxy Note 7 Fires

Samsung Says Faulty Battery Was Main Cause of Galaxy Note 7 Fires

SEOUL, Jan. 23 (Korea Bizwire) – Samsung Electronics Co. said Monday its monthslong probe into what caused some Galaxy Note 7 smartphones to catch fire has established that faulty batteries were the main problem, not the smartphone’s hardware design or software.  “Our investigation, as well as investigations completed by three independent industry organizations, concluded that [...]

Samsung’s Growing Legal Woes with Galaxy Note 7 Users

Samsung’s Growing Legal Woes with Galaxy Note 7 Users

SEOUL, Dec. 5 (Korea Bizwire) – Although Samsung Electronics was quick to let go of its Galaxy Note 7, many of its customers weren’t, and the electronics giant is not willing to compromise in lawsuits over its faulty phablet.  According to sources, Samsung has retained the services of Lee & Ko, a well respected local [...]

Thousands Hold on to Galaxy Note 7 in Korea

Thousands Hold on to Galaxy Note 7 in Korea

SEOUL, Nov. 17 (Korea Bizwire) – It has been over a month since exchange and refund programs for the Galaxy Note 7 began, but recent data reveals that thousands are still holding on to their phablets with telecommunications companies showing an average recovery rate of roughly 40 percent.  According to data compiled by the Ministry [...]