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Zoom Delivers AI-powered Customer Experiences at An Unmatched Value for Companies of Every Size

Zoom Delivers AI-powered Customer Experiences at An Unmatched Value for Companies of Every Size

New innovative product offerings include robust omnichannel and advanced AI solutions SAN JOSE, Calif., Dec. 06, 2023 (Korea Bizwire) – Today Zoom Video Communications, Inc. (NASDAQ: ZM) announced enhancements across its AI-powered customer experience (CX) suite and new pricing plans that are expected to be available in the coming weeks. “Zoom Contact Center has seen [...]

Zoom Named a Leader in the 2023 Gartner® Magic Quadrant™ for UCaaS, Worldwide

Zoom Named a Leader in the 2023 Gartner® Magic Quadrant™ for UCaaS, Worldwide

Zoom Celebrates its Fourth Consecutive Time in the Leaders Quadrant SAN JOSE, Calif., Dec. 05, 2023 (Korea Bizwire) – Zoom Video Communications, Inc. (NASDAQ: ZM), today announced that analyst firm Gartner has named Zoom a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS), Worldwide for the fourth time in [...]

Zoom AI Companion Hits One Million Meeting Summaries Milestone

Zoom AI Companion Hits One Million Meeting Summaries Milestone

AI Companion will expand support for 32 new languages, new capabilities for Zoom Events, in-meeting questions, and meeting coaching SAN JOSE, Calif., Oct. 30, 2023 (Korea Bizwire) – Today Zoom Video Communications, Inc. (NASDAQ: ZM) announced that Zoom AI Companion, the company’s generative AI assistant, has reached a milestone less than two months after its launch, [...]

Zoom Introduces Zoom AI Companion — Available at No Additional Cost with Paid Zoom User Accounts

Zoom Introduces Zoom AI Companion — Available at No Additional Cost with Paid Zoom User Accounts

SAN JOSE, Calif., Sept. 5 (Korea Bizwire) — Today, Zoom Video Communications, Inc. (NASDAQ: ZM) announced that Zoom AI Companion (formerly Zoom IQ), the company’s generative AI digital assistant, is now included at no additional cost for customers with the paid services in their Zoom user accounts¹. AI Companion reinforces Zoom’s vision to deliver limitless human connection [...]

Zoom Brings Together In-office and Remote Employees with the Launch of Intelligent Director for Zoom Rooms

Zoom Brings Together In-office and Remote Employees with the Launch of Intelligent Director for Zoom Rooms

SAN JOSE, Calif., June 27 (Korea Bizwire) — Today Zoom Video Communications, Inc. (NASDAQ: ZM) announced the launch of the award-winning Intelligent Director for Zoom Rooms. For hybrid meetings with a Zoom Room, Intelligent Director uses AI and multiple cameras to provide the best image and angle of participants in the room so remote participants can see each [...]

Zoom Scheduler, Now Generally Available, Allows Users to Align Calendars with Clients and Contacts Quickly and Easily

Zoom Scheduler, Now Generally Available, Allows Users to Align Calendars with Clients and Contacts Quickly and Easily

SAN JOSE, Calif., June 21 (Korea Bizwire) — Today, Zoom announced general availability for its new Zoom Scheduler tool and the extension of the free signup period. Zoom Scheduler makes finding the perfect meeting time easier by sharing availability for others to conveniently book appointments. “We heard again and again from our customers that they [...]

New Generative AI-powered Zoom IQ Features are Now Available to Zoom Users via Free Trials

New Generative AI-powered Zoom IQ Features are Now Available to Zoom Users via Free Trials

SAN JOSE, Calif., June 5 (Korea Bizwire) — Today Zoom Video Communications, Inc. (NASDAQ: ZM) launched key features of Zoom IQ, a smart companion that empowers collaboration and unlocks people’s potential through generative AI. Now available through free trials for customers in select plans,1 the Zoom Meeting summary and Zoom Team Chat compose features will help teams improve [...]

Zoom Partners with Anthropic to Expand Federated Approach to AI

Zoom Partners with Anthropic to Expand Federated Approach to AI

SAN JOSE, Calif., May 16 (Korea Bizwire) — Today, Zoom announced a strategic partnership with and investment in Anthropic, an AI safety and research company working to build reliable, interpretable, and steerable AI systems. The collaboration with Anthropic will further bolster Zoom’s federated approach to AI by allowing Anthropic’s AI assistant, Claude, to be integrated with Zoom’s platform [...]

Putting People at the Heart of Hybrid Work: Zoom to Acquire Workvivo to Bolster the Employee Experience Offering

Putting People at the Heart of Hybrid Work: Zoom to Acquire Workvivo to Bolster the Employee Experience Offering

SAN JOSE, Calif., April 14 (Korea Bizwire) — Behind work are workers. Real everyday people. People who work to live, not live to work. People who need a sense of belonging. It’s a simple concept that often gets forgotten as priorities and demands take over the workday. With workforces looking much different than they did [...]