Businesses aren’t Getting the Message: New Report Finds Brands are Leaving Customers Frustrated by Failing to Reply
STOCKHOLM, Sweden, and ATLANTA, March 31 (Korea Bizwire) — Consumers are being unintentionally ignored by businesses, according to a new study of almost 3,000 consumers across 15 countries, commissioned by Sinch (Sinch AB (publ) – XSTO: SINCH). The study found 89% of people want to initiate and reply to two-way conversations with businesses, via multiple mobile and social channels. However, [...]










