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Virtual Agent Sophie is the Latest Integration Available from the 4me® App Store

Virtual Agent Sophie is the Latest Integration Available from the 4me® App Store

PALO ALTO, Calif., Jan. 17 (Korea Bizwire) — A standard 4me integration with Stefanini’s Sophie is now available from the 4me App Store. Sophie is a virtual agent with natural language capabilities for human-like user support. She provides 24/7 first-level support. Sophie can help end users navigate through voice interaction, open and consult tickets, look [...]

4me Takes Service Management to a Whole New Level by Providing Complete Control of Service Cost and Quality

4me Takes Service Management to a Whole New Level by Providing Complete Control of Service Cost and Quality

PALO ALTO, Calif., Oct. 19 (Korea Bizwire) – With the latest enhanced service cost tracking capabilities, 4me® offers The Complete Service Management Platform. On a per-service basis, 4me can now provide real-time cost information that is accurate, comprehensive and insightful, allowing business leaders to assess the business value of each service. In this rapidly changing digital [...]