AI call center Archives | Be Korea-savvy

SK Telecom Teams Up with Genesys to Launch AI Call Centers

SEOUL, June 29 (Korea Bizwire) — SK Telecom Co., South Korea’s largest mobile carrier, said Tuesday it has teamed up with U.S. call center technology company Genesys to launch a contact center service powered by artificial intelligence (AI). AI call centers have recently risen in popularity as they can reduce tasks handled by traditional call [...]

LG Uplus Launches AI Call Center Biz

SEOUL, June 15 (Korea Bizwire) — LG Uplus Corp., a major South Korean mobile carrier, said Tuesday it has joined hands with IT affiliate LG CNS Co. to develop call center services that use artificial intelligence (AI) technology. The service incorporates AI technology, such as speech recognition and synthesis as well as natural language processing, [...]