Samsung Expands AI-Powered Remote Customer Care to 120 Countries

SEOUL, Aug. 21 (Korea Bizwire) — Samsung Electronics Co. said Thursday it has launched its remote customer care service powered by artificial intelligence (AI) technology in more than 120 countries. The Home Appliances Remote Management (HRM) service allows Samsung’s customer centers to remotely access diagnostic data of SmartThings-connected products to provide solutions to resolve issues, [...]