SEOUL, July 6 (Korea Bizwire) — LG Electronics Inc. said Tuesday it will expand cloud-based call centers to offer better customer care services and protect its workers from the novel coronavirus outbreak. With its recently launch of cloud-based call centers in the United States, LG said they will be also available in 10 more countries, [...]
DAEJEON, Nov. 3 (Korea Bizwire) — More than half of all employees working at call centers in the central city of Daejeon were found not to be wearing protective masks due to customer complaints. The Daejeon City Labor Rights Center conducted a survey of 223 call center employees in the Daejeon area, 56 percent of whom [...]
SEOUL, April 5 (Korea Bizwire) — A majority of employees at call centers in South Korea still feel their workplaces aren’t properly protected from coronavirus infection, a survey showed Sunday, despite government guidelines announced last month in the wake of a cluster infection at a Seoul call center. In a survey by Workplace Gapjil 119 [...]