BroadSoft Introduces Analytics-based Contact Center Software-as-a-Service

GAITHERSBURG, Md., Nov. 15 (Korea Bizwire) — BroadSoft, Inc. (NASDAQ:BSFT), a global unified communication as a service (UCaaS) leader, announced today the launch of CC-One, an integrated solution for contact center operations. CC-One is a cloud-based, omni-channel (voice, email, chat and social) contact center solution that enables businesses to create exceptional customer service experiences, offering a [...]