Smart Notifications Take Gold in New Research on Top Customer Journeys and Channels

DENVER, US, Feb. 17 (Korea Bizwire) - CSG® (NASDAQ: CSGS), the leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary, today released its 2022 State of the Customer Journey report. Drawing on over 10 billion customer journey interactions, the research found that companies reached their customers through an ever-broadening mix of [...]