SEOUL, Jan. 4 (Korea Bizwire) — Customer satisfaction guarantees offering full refunds are spreading among South Korean retail industry. Based on judgment that an aggressive refund policy could contribute to attracting more customers, the nation’s major retailers are actively introducing policies guaranteeing satisfaction and promising to offer full refunds to dissatisfied customers. South Korean hypermarket [...]
SEOUL, Jan. 3 (Korea Bizwire) — Seoul’s city bus service set a new record for customer satisfaction in 2018, while customer ratings for the Airport Limousine bus service have dropped over the past four years due to long waits and expensive tickets. The Seoul Metropolitan Government announced on Wednesday that Seoul’s city bus service obtained [...]
SEOUL, Jul. 3 (Korea Bizwire) — South Korean carmaker Hyundai Motor Co. said Monday it took the top spot in J.D. Power’s customer satisfaction survey in China this year despite declining sales in the wake of a diplomatic row between the two countries. In 2017, Hyundai Motor took the No. 1 position back in China [...]