KLM Adds Automated Messages to Customer Conversations

AMSTELVEEN, The Netherlands and SAN FRANCISCO, Dec. 19 (Korea Bizwire) — KLM Royal Dutch Airlines is taking the next step in using artificial intelligence (AI) within its social media service. KLM worked with AI frontrunner, DigitalGenius, to add automated answers to general repetitive questions from customers without the intervention of a human service agent. This [...]