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Freshworks Summer ‘22 Product Launch Helps Companies Power Smarter Conversations

SAN MATEO, Calif., July 20 (Korea Bizwire) – Freshworks Inc., (NASDAQ: FRSH), a software company empowering the people who power business, today announced its Summer ‘22 Product Launch – a collection of customer and employee engagement innovations to power smarter conversations everywhere. Now available in Freshworks Summer ’22 Product Launch – Freshchat™AI bot-assisted conversational messaging joins Freshmarketer™ [...]

Report: Companies Resolved Employee IT Issues 23% Faster in 2021

SAN MATEO, Calif., May 4 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced the findings from its second annual Freshservice Service Management Benchmark Report which measured key performance indicators (KPIs) for the IT industry across 62 million tickets in 2021. The report revealed that global IT teams adapted to [...]

Freshworks CRM for E-Commerce to Help Millions of Shopify Businesses Create More Delightful Customer Experiences

SAN MATEO, Calif., April 26 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced Freshworks CRM for e-commerce is now available in the Shopify App Store. The solution integrates directly with Shopify to provide its millions of merchants with a unified CRM that enables live conversational support, marketing and sales [...]

Freshworks Launches its First Unified CRM for E-Commerce Companies

SAN MATEO, Calif., April 26 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today launched Freshworks CRM for e-commerce, a customer relationship management (CRM) solution with a unified customer record across conversational marketing, sales and customer support. Built for direct-to-consumer brands and digital retailers, the CRM solution empowers employees to [...]

Freshworks Announces a 25 City World Tour to Empower the People Who Power Business

SAN MATEO, Calif., April 19 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, announces its ‘Global Jam’ – a two-month tour of events in 25 cities across five continents – to bring together leaders in customer experience, IT, sales, marketing and operations. The Freshworks Global Jam will run from May [...]

Freshworks Helps 7-Eleven Improve its Omnichannel Customer Experience

SAN MATEO, Calif. and MANILA, Philippines., Dec. 2 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has helped leading global convenience store 7-Eleven create a more delightful digital experience for its customers and franchise partners in the Philippines. Using Freshdesk® and Freshdesk Contact Center, 7-Eleven automates and more [...]

Radisson Hotel Group Relies on Freshworks to Delight its Distributed Workforce with Exceptional IT Service

SAN MATEO, Calif. and LONDON, Oct. 6 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), a leading software company empowering businesses to delight their customers and employees, has helped Radisson Hotel Group improve IT efficiencies and increase response time within its distributed workforce, by using the IT service management (ITSM) solution Freshservice®. With nine distinctive brands and more [...]