Genesys Archives | Be Korea-savvy

Zoom and Genesys Announce Strategic Agreement Uniquely Positioned Around Zoom Phone to Improve Collaboration and Customer Experiences

SAN JOSE, Calif. and SAN FRANCISCO, June 6 (Korea Bizwire) — Zoom Video Communications, Inc. (NASDAQ: ZM) and Genesys®, a global cloud leader in customer experience orchestration, have expanded their partnership to help businesses deliver effortless customer experience by building upon their integration between Zoom Phone and Genesys Cloud CX™. Together, the offerings provide organizations [...]

SK Telecom Teams Up with Genesys to Launch AI Call Centers

SEOUL, June 29 (Korea Bizwire) — SK Telecom Co., South Korea’s largest mobile carrier, said Tuesday it has teamed up with U.S. call center technology company Genesys to launch a contact center service powered by artificial intelligence (AI). AI call centers have recently risen in popularity as they can reduce tasks handled by traditional call [...]