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24/7 concierge: Zoom’s agentic AI and virtual agent now extends to Zoom Phone, helping businesses capture more calls and opportunities

24/7 concierge: Zoom’s agentic AI and virtual agent now extends to Zoom Phone, helping businesses capture more calls and opportunities

Zoom Virtual Agent expands to Zoom Phone, enabling a new concierge use case that delivers personalized support with agentic concierge capabilities to automate routine calls and streamline frontline service across departments Zoom AI Companion enhances agentic scheduling to coordinate meetings end-to-end, finding the best time, contacting attendees, tracking responses, and recommending next steps without the [...]

Zoom rolls out new agentic AI offerings to save time and drive connections

Zoom rolls out new agentic AI offerings to save time and drive connections

Zoom Communications, Inc. (NASDAQ: ZM), has been named to Fast Company’s prestigious list of the World’s Most Innovative Companies of 2025 for the second year in a row. (Image from Zoom webpage) Zoom AI Companion now connects with 16 third-party apps, including ServiceNow, Jira, Asana, Box, and others, to complete tasks and orchestrate agents without [...]

Zoom unveils Virtual Agent 2.0 to power smarter, autonomous customer support via next-gen agentic AI

Zoom unveils Virtual Agent 2.0 to power smarter, autonomous customer support via next-gen agentic AI

SAN JOSE, Calif., June 12, 2025 (Korea Bizwire) — Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s self-service virtual agent. Now powered by agentic AI, Zoom Virtual Agent delivers smarter, autonomous self-service experiences across chat and voice channels. “With the next generation of Zoom Virtual Agent, we’re [...]

Zoom completes rollout of Zoom Phone in six telecom circles, with plans for further expansion in India

Zoom completes rollout of Zoom Phone in six telecom circles, with plans for further expansion in India

Licensed by the Department of Telecommunications (DoT) India, Zoom Phone brings AI-first modern telephony to Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad) telecom circles in addition to Maharashtra and Tamil Nadu (Chennai) SAN JOSE, Calif., June 11, 2025 (Korea Bizwire) – Zoom Communications, Inc. (NASDAQ: ZM) today announced the further expansion of its industry-leading [...]

Zoom and ServiceNow Announce Strategic Integration to Elevate Customer and Employee Experiences

Zoom and ServiceNow Announce Strategic Integration to Elevate Customer and Employee Experiences

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer engagements LAS VEGAS, May 07, 2025 (Korea Bizwire) – Zoom Communications Inc. (NASDAQ: ZM) and ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced plans [...]

Zoom Workplace for Frontline now available to improve on-shift communications and work management for frontline workers

Zoom Workplace for Frontline now available to improve on-shift communications and work management for frontline workers

SAN JOSE, Calif., April 16, 2025 (Korea Bizwire) — Today, Zoom Communications, Inc. (NASDAQ: ZM), announced the launch of Zoom Workplace for Frontline, a purpose-built mobile-first solution that unlocks agentic Zoom AI Companion skills for all frontline workers and managers with paid Zoom accounts. Zoom Workplace for Frontline is designed to streamline on-shift communications and [...]

Zoom debuts new agentic AI skills and agents for Zoom AI Companion

Zoom debuts new agentic AI skills and agents for Zoom AI Companion

Zoom AI Companion expands agentic skills across the entire Zoom platform, using reasoning and memory to take action and orchestrate task execution, conversational self-service, custom agent creation, and more More than 45 new innovations announced, including AI enhancements for Zoom Meetings, Zoom Phone, Zoom Team Chat, Zoom Docs, and Zoom Contact Center, help users get [...]

Zoom and Mitel announce rollout of AI-first hybrid communications and collaboration solution

Zoom and Mitel announce rollout of AI-first hybrid communications and collaboration solution

Jointly developed, globally available solution combines Zoom’s seamless AI-first collaboration experience with Mitel’s enterprise-grade telephony reliability and resiliency through a single application SAN JOSE, Calif., Feb. 27, 2025 (Korea Bizwire) – Today, Zoom Communications, Inc. (NASDAQ: ZM) and Mitel, a global leader in business communications, announced the global launch of a unique hybrid cloud solution that integrates Zoom [...]