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Archive by category Internet & Software

Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency

SAN MATEO, Calif., March 22 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH) today announced new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more effectively. Customer service agents respond quickly to [...]

Geopolitical Tensions Enabled Increased Hacktivist Cyber Threats in 2022

RESTON, Va., March 21 (Korea Bizwire) – FS-ISAC, the member-driven, not-for-profit organization that advances cybersecurity and resilience in the global financial system, today announced the findings of its annual Global Intelligence Office report, Navigating Cyber 2023. The latest report showcased the effect that Russia’s invasion of Ukraine had on the global cyber threat landscape, sparking a flood [...]

Fortinet Annual Skills Gap Report Uncovers an Increase in Breaches Attributed to a Lack of Cybersecurity Skills

SUNNYVALE, Calif., March 21 (Korea Bizwire) – John Maddison, EVP of Products and CMO at Fortinet “The cybersecurity talent shortage is one of the top challenges putting organizations at risk, as clearly demonstrated by the results of the latest Global Cybersecurity Skills Gap Report from Fortinet. In today’s climate, organizations must choose products that introduce [...]

Salsify Brings Generative AI Product Content Creation to the Enterprise

-New AI accelerator helps brands quickly generate high-quality product content; 55% of consumers don’t buy products online due to bad product content -Platform keeps “humans in the loop” through tightly integrated content approval workflows BOSTON, March 21 (Korea Biziwre) – Salsify, the Product Experience Management (PXM) platform empowering brand manufacturers, distributors, and retailers to win on [...]

KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores

JAKARTA, Indonesia, March 21 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH) announced today that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk™ to unify its customer support across different channels. KoinWorks, which started as a peer-to-peer financial lending startup in 2016, has grown to become the first credit-led Micro, Small, and Medium Enterprises (MSMEs) neobank with [...]

Red Havas and Meltwater Establish Global Partnership

NEW YORK, March 20 (Korea Bizwire) — Red Havas, the global merged media agency micronetwork, and Meltwater, the global leader in social and media intelligence, announce a new global partnership. The companies have worked together for many years, and now become preferred partners on a global level, with Red Havas using Meltwater solutions in their [...]

Play Ball! Major League Baseball and Zoom Announce First-of-its-kind Partnership; Zoom Contact Center to Power ‘Zoom Replay Operations Center’

SAN JOSE, Calif. and NEW YORK, March 16 (Korea Bizwire) — Major League Baseball (MLB) and Zoom Video Communications, Inc. (NASDAQ: ZM) today announced a first-of-its-kind partnership for the league, aimed to enhance MLB games and the fan viewership experience. As the new Official Unified Communications Platform of MLB, Zoom Contact Center and the Zoom platform technology [...]

Emirates National Oil Company Transforms Customer Experience and Increases Operational Efficiency with Fortinet Secure SD-WAN

SUNNYVALE, Calif., March 15 (Korea Bizwire) – Fortinet® (NASDAQ: FTNT), the global cybersecurity leader driving the convergence of networking and security, today announced that Emirates National Oil Company Limited (ENOC), a wholly owned company of the Government of Dubai, has chosen Fortinet Secure SD-WAN to transform customer experience and increase operational efficiency. Established as a local oil and gas company [...]

Acronis Launches New Cyber Cloud Data Center in Toronto

TORONTO, March 7 (Korea Bizwire) – Acronis, a global leader in cyber protection, today announced the availability of a new Cyber Cloud data center in Toronto, Canada. This new addition to the company’s global network of Cyber Cloud data centers provides Acronis partners with access to a comprehensive range of cutting-edge cyber protection solutions, empowering them to [...]

Fortinet Enhances Its Single-Vendor SASE Solution with New Capabilities to Support Work-from-Anywhere

SUNNYVALE, Calif., March 7 (Korea Bizwire) – John Maddison, EVP of Products and CMO, Fortinet “In today’s work-from-anywhere world where users are on and off the network accessing distributed applications, Fortinet empowers organizations to consistently apply enterprise-grade security across all edges. New updates to FortiSASE enhance our ability to extend FortiGuard Security Services across the SD-WAN [...]