Samsung SDS Ramps Up AI-based Intelligent Contact Center Business
SEOUL, May 10 (Korea Bizwire) — Samsung SDS Co., an IT service unit of Samsung Group, on Sunday said it is expanding its ‘AICC’ artificial intelligence (AI)-based intelligent contact center solution business. AICC refers to a solution designed to improve work efficiency by employing AI-based virtual consultation and analysis functions, including NLU (natural language understanding), [...]