DAEJEON, Dec. 13 (Korea Bizwire) – Amidst an abrupt termination of contracts by KB Kookmin Bank with its call center service providers in the Daejeon area, a growing number of non-regular employees, primarily call center associates, are intensifying their protests demanding the invalidation of their layoffs and assurances for employment succession. On December 12, union representatives, [...]
SEOUL, Feb. 7 (Korea Bizwire) — Foreigners who have been inconvenienced in terms of information related to new coronavirus infections will be provided with better service through interpretation. The Korea Tourism Organization (KTO), in cooperation with the Korea Centers for Disease Control and Prevention (KCDC), will support translation services for foreign language inquiries with the [...]
SEOUL, Dec. 3 (Korea Bizwire) – SK Telecom said on December 2 that it has introduced the industry-first voice authentication system that can allow call center operators to determine the identity of the caller from her voice features, further strengthening the customer’s personal information protect level. Each human voice has unique features that can’t be [...]