SEOUL, Dec. 3 (Korea Bizwire) – SK Telecom said on December 2 that it has introduced the industry-first voice authentication system that can allow call center operators to determine the identity of the caller from her voice features, further strengthening the customer’s personal information protect level.
Each human voice has unique features that can’t be reproduced in terms of speech speed, idiosyncrasies, and voice frequency. The voice authentication system set up by the mobile service provider takes advantage of these differences in a vast database.
Starting from the Smartphone Remote Counselling service the company introduced in 2010 in its call centers, it will continue to launch new customer-friendly services including the Video Automatic Response System within this month.
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