call center workers Archives

Half of Call Center Workers Had Suicidal Thoughts Due to Poor Labor Conditions: Survey

SEOUL, March 30 (Korea Bizwire) — Almost half of call center workers have thought about taking their own lives due to poor labor conditions and extreme emotional labor, a state human rights watchdog survey showed Wednesday. In the survey of 1,996 call center people conducted by the National Human Rights Commission of Korea from August [...]

Call Center Workers’ Right to Hang Up on Unruly Customers

SEOUL, Nov. 17 (Korea Bizwire) – An increasing number of call centers are moving to ensure their workers’ right to hang up on unruly customers, as part of efforts to tackle emotional abuse from rude callers. The right to hang up is a self-explanatory policy increasingly adopted in the service sector in South Korea that [...]