SAN JOSE, Calif., Feb. 23 (Korea Bizwire) — Today, Zoom Video Communications, Inc. (NASDAQ: ZM) announced Zoom Contact Center, an omnichannel contact center solution that is optimized for video and integrated right into the same Zoom experience. Now available, Zoom Contact Center, previously Zoom Video Engagement Center, combines unified communications and contact center capabilities with the useability [...]
SEOUL, May 10 (Korea Bizwire) — Samsung SDS Co., an IT service unit of Samsung Group, on Sunday said it is expanding its ‘AICC’ artificial intelligence (AI)-based intelligent contact center solution business. AICC refers to a solution designed to improve work efficiency by employing AI-based virtual consultation and analysis functions, including NLU (natural language understanding), [...]
GAITHERSBURG, Md., Nov. 15 (Korea Bizwire) — BroadSoft, Inc. (NASDAQ:BSFT), a global unified communication as a service (UCaaS) leader, announced today the launch of CC-One, an integrated solution for contact center operations. CC-One is a cloud-based, omni-channel (voice, email, chat and social) contact center solution that enables businesses to create exceptional customer service experiences, offering a [...]