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Samsung SDS Ramps Up AI-based Intelligent Contact Center Business

Samsung SDS Ramps Up AI-based Intelligent Contact Center Business

SEOUL, May 10 (Korea Bizwire) — Samsung SDS Co., an IT service unit of Samsung Group, on Sunday said it is expanding its ‘AICC’ artificial intelligence (AI)-based intelligent contact center solution business. AICC refers to a solution designed to improve work efficiency by employing AI-based virtual consultation and analysis functions, including NLU (natural language understanding), [...]

BroadSoft Introduces Analytics-based Contact Center Software-as-a-Service

BroadSoft Introduces Analytics-based Contact Center Software-as-a-Service

GAITHERSBURG, Md., Nov. 15 (Korea Bizwire) — BroadSoft, Inc. (NASDAQ:BSFT), a global unified communication as a service (UCaaS) leader, announced today the launch of CC-One, an integrated solution for contact center operations. CC-One is a cloud-based, omni-channel (voice, email, chat and social) contact center solution that enables businesses to create exceptional customer service experiences, offering a [...]