SEOUL, Nov. 22 (Korea Bizwire) – A major conference addressing the rights and working conditions of emotional laborers, who make up 40% of South Korea’s workforce, was held at Seoul City Hall on November 20, drawing approximately 500 participants including industry workers, experts, and officials. The conference, organized by the Seoul 120 Dasan Call Foundation, revealed [...]
FAIRFAX, Va., Apr. 15 (Korea Bizwire) — Winners in the 18th annual Stevie® Awards for Sales & Customer Service, recognized as the world’s top customer service awards and sales awards, were unveiled on Friday night at a gala ceremony in Las Vegas, Nevada USA, attended by more than 400 executives from around the world. The complete [...]
SEOUL, Nov. 22 (Korea Bizwire) — The Asia-Pacific chief of British home appliance maker Dyson Ltd. on Wednesday issued an apology to South Korean consumers amid growing complaints over the company’s reportedly poor handling of customer service in the country. Rob Webster, head of Dyson’s Asia-Pacific division, said in a Korean-language statement that he “deeply [...]
SEOUL, Jan. 9 (Korea Bizwire) — It was reported on January 9 that starting this month, Samsung Electronics Co. has decided to replace mobile device displays free of charge in the case of ‘burn-in’. Within one year of the original purchase, customers can have the display on their device replaced. Samsung has been providing free [...]
SEOUL, Nov. 5 (Korea Bizwire) — Kia Motors Corp., South Korea’s second-largest carmaker by sales, on Monday launched a mobile application to enhance customer services ranging from car purchases to used car sales. The KIA VIK mobile app allows Kia customers to check prices of Kia vehicles, test drive the vehicles they are considering buying, [...]
SEOUL, Nov. 17 (Korea Bizwire) – An increasing number of call centers are moving to ensure their workers’ right to hang up on unruly customers, as part of efforts to tackle emotional abuse from rude callers. The right to hang up is a self-explanatory policy increasingly adopted in the service sector in South Korea that [...]
SEOUL, Oct. 14 (Korea Bizwire) – Job positions related to customer service can affect workers’ psychology and even lead to sleep disorders, a survey showed Friday. According to the survey of 13,066 paid workers aged between 20 and 65, those working at customer service job positions complain of sleep problems. The workers who frequently have [...]
FOUNTAIN VALLEY, Calif., Feb. 26 (Korea Bizwire) – Hyundai Motor America and Minacs Marketing Solutions, a division of Aditya Birla Minacs, have received a silver 2014 Stevie® Award for Sales and Customer Service. These awards recognize the achievements of call center, customer service, and sales professionals worldwide. Hyundai and Minacs’ Hyundai Hope On Wheels® campaign [...]