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Stevie® Awards Announce Winners in 18th Annual Stevie® Awards for Sales & Customer Service

Stevie® Awards Announce Winners in 18th Annual Stevie® Awards for Sales & Customer Service

FAIRFAX, Va., Apr. 15 (Korea Bizwire) — Winners in the 18th annual Stevie® Awards for Sales & Customer Service, recognized as the world’s top customer service awards and sales awards, were unveiled on Friday night at a gala ceremony in Las Vegas, Nevada USA, attended by more than 400 executives from around the world. The complete [...]

Dyson’s Asia-Pacific Chief Apologizes to S. Korean Consumers over Poor Customer Service

Dyson’s Asia-Pacific Chief Apologizes to S. Korean Consumers over Poor Customer Service

SEOUL, Nov. 22 (Korea Bizwire) — The Asia-Pacific chief of British home appliance maker Dyson Ltd. on Wednesday issued an apology to South Korean consumers amid growing complaints over the company’s reportedly poor handling of customer service in the country. Rob Webster, head of Dyson’s Asia-Pacific division, said in a Korean-language statement that he “deeply [...]

Samsung and Apple Retain Customers by Providing Better Warranty Service

Samsung and Apple Retain Customers by Providing Better Warranty Service

SEOUL, Jan. 9 (Korea Bizwire) — It was reported on January 9 that starting this month, Samsung Electronics Co. has decided to replace mobile device displays free of charge in the case of ‘burn-in’. Within one year of the original purchase, customers can have the display on their device replaced. Samsung has been providing free [...]

Customer Service Job Can Lead to Sleep Deprivation: Survey

Customer Service Job Can Lead to Sleep Deprivation: Survey

SEOUL, Oct. 14 (Korea Bizwire) – Job positions related to customer service can affect workers’ psychology and even lead to sleep disorders, a survey showed Friday.  According to the survey of 13,066 paid workers aged between 20 and 65, those working at customer service job positions complain of sleep problems.  The workers who frequently have [...]

Hyundai Motor America and Minacs Marketing Solutions Receive Stevie Award for Outstanding Sales and Customer Service

Hyundai Motor America and Minacs Marketing Solutions Receive Stevie Award for Outstanding Sales and Customer Service

  FOUNTAIN VALLEY, Calif., Feb. 26 (Korea Bizwire) – Hyundai Motor America and Minacs Marketing Solutions, a division of Aditya Birla Minacs, have received a silver 2014 Stevie® Award for Sales and Customer Service. These awards recognize the achievements of call center, customer service, and sales professionals worldwide. Hyundai and Minacs’ Hyundai Hope On Wheels® campaign [...]