This photo provided by KB Kookmin Bank shows a model demonstrating the lender’s video consultation service.
SEOUL, Dec. 14 (Korea Bizwire) — South Korea’s major commercial banks have launched a series of video consultation windows, enabling customers to enjoy a variety of banking services through video consultations with bank specialists.
Woori Bank opened its video consultation window ‘digital desk’ on Monday.
For those who visit the bank’s branches, the digital desk’s video consultation specialists provide financial services such as new deposits, savings accounts and credit loans that have been limited to a face-to-face channel.
The lender said that since video consultation specialists check the users’ face and identification cards, the digital desk service guarantees a high level of safety.
On the same day, KB Kookmin Bank also launched the ‘KB video consultation service.’
After going through non-face-to-face real name verification procedures, including the image capture of identification cards and the confirmation of passwords, users can subscribe or get consultation for new deposits or savings accounts.
The ‘KB video consultation service’ was introduced first at five branches that are often busy with customers.
KB Kookmin Bank plans to expand the coverage of the service to make video consultation available online, including the company web site and smart device apps.
Kevin Lee (kevinlee@koreabizwire.com)
