Siemens New Mobile-Web App Enables Utilities to Maximize Customer Engagement While Increasing Operational Efficiency | Be Korea-savvy

Siemens New Mobile-Web App Enables Utilities to Maximize Customer Engagement While Increasing Operational Efficiency


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Energy Engage Mobile allows consumers to take control of their electricity, water, and gas consumption on-the-go (image: BusinessWire)

Energy Engage Mobile allows consumers to take control of their electricity, water, and gas consumption on-the-go (image: Siemens Smart Grid)

FOSTER CITY, Calif. July 10, 2014 (Korea Bizwire)–Siemens Smart Grid today announced the release of Energy Engage Mobile,  the company’s first mobile-web application that brings energy  consumption information directly to the consumer’s fingertips helping  utilities connect with their customers.

Users can track electricity, water, or gas use in near real-time and  view their estimated bill. The mobile-enabled site displays account  alerts and tips as well as price information, allowing users to see  current cost of electricity per unit and shift usage to off-peak times  to avoid higher energy rates.

“It’s essential in today’s ever-connected world that we put energy usage  information directly into the hands of utility customers,” said Lisa  Caswell, president of eMeter, A Siemens Business. “Utilities can provide  Energy Engage Mobile to their customer’s whether they be Commercial and  Industrial clients or residential, to help meet energy efficiency and  customer satisfaction goals, and complement engagement initiatives  around smart grid programs.”

In a  recent study by J.D. Power, utilities were shown lacking in content  and information delivery via their websites. Energy Engage Mobile  empowers utility professionals to deliver web content to their consumers  and enable customer engagement via a multichannel communication strategy.

The City of Fort Collins, CO is the first utility in the world to offer  Energy Engage Mobile to its utility customers. The solution has been the  backbone of the city’s innovative advanced metering project, allowing  customers access to see 60 minute interval reads for water use and 15  minute interval reads for electric usage a substantial improvement from  once a month updates of consumption data that City of Fort Collins  consumers are used to seeing.

“At Fort Collins, we really see a mobile solution as the heart and soul  of our smart grid efforts,” said Steve Catanach, Light and Power manager  at the Fort Collins Utilities. “The app and website is something the  consumer can see, interact with, and benefit from, allowing them to  better manage their energy use and providing us the opportunity to  deliver a higher level of customer service.”

Through the mobile-web app, consumers have an option to either work with  their utilities on specific energy efficiency programs or to freely  amend energy usage on their own. These features are powerful for both  energy consumers and their utilities to interact around price and demand  response programs in an effective manner.

The Energy Engage Mobile website and application is powered by the  eMeter EnergyIP platform, the leading software platform for smart energy  data management.

For further information on Siemens Energy Market Management technology,  please visit www.siemens.com/energyengagemobile.  To view the Energy Engage Mobile Demo click here.

Follow us on Twitter at: www.twitter.com/Siemens_SG.

The Siemens Infrastructure & Cities Sector (Munich, Germany),  with approximately 90,000 employees, focuses on sustainable technologies  for metropolitan areas and their infrastructures. Its offering includes  products, systems and solutions for intelligent traffic management,  rail-bound transportation, smart grids, energy efficient buildings, and  safety and security. The Sector comprises the divisions Building  Technologies, Low and Medium Voltage, Mobility and Logistics, Rail  Systems and Smart Grid. For more information, visit http://www.siemens.com/infrastructure-cities.

The Siemens Smart Grid Division supplies products and solutions  for intelligent and flexible electrical network infrastructures. To meet  growing energy needs, the networks of today and tomorrow must integrate  all forms of power generation and ensure bi-directional energy and  communication flows. Intelligent networks help make it possible to  generate and use power efficiently and on demand. They contribute to the  electrification of railroads and also supply industrial enterprises,  infrastructure elements and entire cities with electricity. For more  information, visit www.usa.siemens.com/smartgrid.

Source: Siemens Smart Grid (via BusinessWire)

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