SEOUL, Oct. 25 (Korea Bizwire) — Although temporary work breaks, treatment, and counseling should be provided to emotional workers who suffer from abusive language and assault by customers, protection systems are not working as intended. According to a recent survey of 2,765 emotional workers conducted by the National Network for Emotional Labor, 70.9 percent of [...]
SEOUL, Aug. 26 (Korea Bizwire) — Experts are raising concerns that the concept of a family is being overly exploited as a ‘shield’ to protect emotional laborers. The laborers themselves believe that using the concept of a family to describe them is inappropriate. Last October, the Ministry of Employment and Labor distributed seven ringtones that [...]
SEOUL, Nov. 30 (Korea Bizwire) — A recent study has revealed that more than half of ‘emotional laborers’ suffer from musculoskeletal pain in the neck and shoulder areas. A research team led by Ryu Ji-young, a professor at Inje University Paik Hospital, released the results of an analysis conducted on the Korean Working Conditions Survey [...]
SEOUL, Oct. 18 (Korea Bizwire) — Yuhan-Kimberly Ltd. has decided to allow its employees working at call centers to discontinue services if they are physically or sexually harassed by customers. In addition, a resting lounge will be created to allow call center employees and other emotional laborers use such facilities to deal with the difficulties [...]
SEOUL, Oct. 2 (Korea Bizwire) — A new study has revealed that job seekers and employed workers whose jobs require emotional labor (such as service and sales jobs) are more likely to have higher levels of worry and depression compared to workers in other categories. The report published by Statistics Korea yesterday via its periodical [...]