Among the 100 drone related complaints filed with the Fair Trade Commission from 2015 to 2016, 50 percent were about product quality, while 18 percent were from individuals dissatisfied with customer service, the KCA said yesterday. (Image: Kobiz Media)
SEOUL, April 27 (Korea Bizwire) – As the drone market continues to grow in South Korea, an increasing number of consumers are worried about drone accidents and crashes, according to the Korea Consumer Agency (KCA).
A recent survey conducted by the KCA covering 1,500 adult consumers from across the country revealed that nearly 40 percent were concerned about the prospects of being involved in a drone accident, with most respondents citing wings and propellers as the most dangerous components.
When purchasing a drone, respondents were most worried about damage caused by malfunction.
Among the 100 drone related complaints filed with the Fair Trade Commission from 2015 to 2016, 50 percent were about product quality, while 18 percent were from individuals dissatisfied with customer service, the KCA said yesterday.
Drones, also known as unmanned aerial vehicles, are AI-based remote controlled aircraft capable of flying, racing and recording pictures and videos.
Among the 463 consumers who had previously used drones, around 25 percent said they had experienced a malfunction or manufacturing defects in the past.
Of the consumers who purchased a drone in the past, 20.5 percent said they had experienced an accident, with most saying the incident occurred during outdoor activities in places like parks.
Amid growing safety concerns, the KCA announced plans to join the Cooperation Organization for Standards Development to help the government develop a safety standard for drones in South Korea.
M.H.Lee (mhlee@koreabizwire.com)
