Kakao and Lotte Data Communication Company, retail giant Lotte’s IT-affiliate, signed a memorandum of understanding on Thursday that will see the two companies cooperate with each other to develop AI technology-based customer services. (Image: Kakao)
SEOUL, Sept. 21 (Korea Bizwire) – South Korean IT giant Kakao has announced the signing of a business agreement with Lotte to develop new artificial intelligence services, including a mobile kiosk that will allow customers to place orders at restaurants and coffeehouses without having to line up.
Kakao and Lotte Data Communication Company, retail giant Lotte’s IT-affiliate, signed a memorandum of understanding on Thursday that will see the two companies cooperate with each other to develop AI technology-based customer services.
South Korean IT giant Kakao has announced the signing of a business agreement with Lotte to develop new artificial intelligence services, including a mobile kiosk that will allow customers to place orders at restaurants and coffeehouses without having to line up. (Image: Kakao)
Among the new AI-powered services to be developed is a mobile kiosk, which will be adopted at Lotte Group’s fast food and coffeehouse chains including Lotteria and Angel-in-us Coffee.
By allowing customers to make orders with a voice-recognition chatbot just like how they speak to staff members, the new technology is expected to disperse long lines at stores.
More complicated orders like “Two bulgogi burgers, one with a coke and the other with a lemonade, and both with fries,” will also be understood. (Image: Yonhap)
For instance, saying “Get me one bulgogi burger,” will be returned with further questions such as, “Do you want a set menu?”
More complicated orders like “Two bulgogi burgers, one with a coke and the other with a lemonade, and both with fries,” will also be understood.
M.H.Lee (mhlee@koreabizwire.com)
