A law change that will allow officials at public institutions to fill out civil service forms for clients based on their verbal instructions has been enacted, and is expected to lessen the burden on senior citizens and the disabled who often had difficulty filling out forms and other paperwork. (Image : Yonhap)
SEOUL, Feb.11 (Korea Bizwire) – A law change that will allow officials at public institutions to fill out civil service forms for clients based on their verbal instructions has been enacted, and is expected to lessen the burden on senior citizens and the disabled who often had difficulty filling out forms and other paperwork.
At a recent cabinet meeting, the government decided to implement a new ‘Civil Petitions Treatment Act’, which was revised to make improvements to the existing act.
According to the new legislation, civil workers at the government offices will be able to fill out the forms instead of senior citizens or disabled people who have difficulties writing on their own. The law allows civil workers to write down the information that is dictated by a client.
The new act also requires civil petitions with more than five households involved to be decided after the deliberation of the Civil Affairs Mediation Committee.
Civil workers who are in charge of civil petitions must receive education on privacy more than once a year.
The office is also required to take care of the filed civil petitions within 14 days, and if another complaint of the same content is filed, the inspection department will investigate the matter.
The revised law will enter effect on February 12.
By Lina Jang (linajang@koreabizwire.com)
