SEOUL, March 8 (Korea Bizwire) — Major South Korean lender Shinhan Bank said Monday it will introduce artificial intelligence (AI)-based automated teller machines (ATMs) that detect abnormal activities to prevent voice phishing.
The new ATMs detect a user’s suspicious activities, such as talking on their cell phone while using the machine or wearing sunglasses or a hat, sending a warning message to the cardholder.
Shinhan Bank plans to first introduce the AI ATMs at larger branch offices with a high number of senior clients and high risk for voice phishing, before rolling them out nationwide.
Later this year, the bank also plans to add a new function to the ATM that will require users to go through additional identification procedures if the AI system detects suspicious activities.
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