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Food Delivery Apps Should Improve Customer Service

Food Delivery Apps Should Improve Customer Service

SEOUL, Nov.12 (Korea Bizwire) – The Korea Consumer Agency has announced the results of a survey on consumer satisfaction among food delivery applications. Baedaltong showed the highest satisfaction rate, while Yogiyo ranked last. Four items were evaluated in the survey, ‘provision of information’, ‘ordering and delivery’, ‘fulfillment of promises’ and ‘customer service’. Baedaltong ranked first, [...]

Food Delivery App “Baedal Minjok” to Go Free of Commission

Food Delivery App “Baedal Minjok” to Go Free of Commission

SEOUL, July 28 (Korea Bizwire) – South Korea’s leading food delivery application said Tuesday it will abolish commissions imposed on every order handled through its platform in order to focus on expanding the number of users. The app dubbed “Baedal Minjok,” which means “Delivery Nation” in English, currently charges shop owners a commission of around [...]

Competition, Regulation to Push Delivery Apps’ Service Fees Down

Competition, Regulation to Push Delivery Apps’ Service Fees Down

SEOUL, Jan. 15 (Korea Bizwire) — Amid controversy over the encroachment of sole proprietor small businesses by the rise of O2O (online to offline) business, it is expected that service fees of delivery apps, representing O2O business, will decrease over time. According to a report released by the KB Financial Group Research Institute, sales of [...]

Baedal Minjok Gets $36 Mil. Investment from Goldman Sachs

Baedal Minjok Gets $36 Mil. Investment from Goldman Sachs

SEOUL, Nov.28 (Korea Bizwire) – Woowa Brothers Corp., the company providing the “Baedal Minjok(Nation of Delivery)” service with its smartphone app of the same name, has won investment of US$36 million from a consortium led by Goldman Sachs. Lee Jae-hyun, Goldman Sachs’ executive responsible for Korean investment, said that his company wants to be a partner of [...]

Woowa Brothers Develops Order Taking App for Restaurant Operators

Woowa Brothers Develops Order Taking App for Restaurant Operators

SEOUL, June 4 (Korea Bizwire) - Woowa Brothers, the service provider of Korea’s No. 1 mobile food delivery application, “Baedal Minjok (meaning ‘the People of Delivery’),” released another smartphone app for restaurant operators to take and process the delivery orders made from the “Baedal Minjok” app. The “Baedal Minjok Order-taking App” released on June 2 can be [...]

[Kobiz Stats] Visitors to Korean Top3 Delivery Service Apps

[Kobiz Stats] Visitors to Korean Top3 Delivery Service Apps

[Related Article]  War of Food Delivery Apps (Korea Bizwire, April 11) Striving for supremacy in the 10-trillion-won food delivery market, two start-ups came to gripes.The one leading the competition is Woowa Brothers, the service provider of Korea’s No. 1 mobile food delivery application, “Baedal Minjok (the People of Delivery).” The challenger is RGP Korea founded by [...]