DAEGU, Feb. 28 (Korea Bizwire) – The Daegu Metropolitan Government has become the first government body to adopt artificial intelligence in its civil affairs administration.
Dubbed “Ddubot,” after Daegu Duduriso Chatbot, the system launched as part of a pilot project on Monday. It can be used on smartphones and personal computers by local residents who have passport-related questions.
According to officials, Ddubot is based on some 1,000 questions and answers that were most popular when it came to passport-related queries. Once a user types in a certain question, the chatbot provides the most optimal response based on its understanding of the sentence and pre-learned information.
Although the system can return detailed responses to simple questions, it’s not quite ready for more complex inquiries, officials said, adding that they will be making improvements after the month-long trial.
In the long run, Ddubot is expected to cover other administrative areas that are popular among residents, including vehicle registration, waterworks, and traffic.
“Ddubot will improve the quality of our administrative services by providing answers 24 hours a day,” said an official. “We’ll continue our efforts to improve the accuracy of its responses, to ultimately have it process more complicated tasks.”
The system was established with a 100-million-won ($88,354) government investment, after the idea was chosen in a 2015 contest hosted by the Ministry of Government Administration and Home Affairs.
By Lina Jang (firstname.lastname@example.org)