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KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores

KoinWorks Levels Up Customer Support Using Freshworks Solutions, Resulting in Higher CSAT Scores

JAKARTA, Indonesia, March 21 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH) announced today that Indonesian financial technology startup, KoinWorks, has increased customer satisfaction after implementing Freshdesk™ to unify its customer support across different channels. KoinWorks, which started as a peer-to-peer financial lending startup in 2016, has grown to become the first credit-led Micro, Small, and Medium Enterprises (MSMEs) neobank with [...]