e-commerce Archives | Be Korea-savvy
LG H&H, CJ Cheiljedang Form Alliances After Severing Ties with Coupang

LG H&H, CJ Cheiljedang Form Alliances After Severing Ties with Coupang

SEOUL, May 16 (Korea Bizwire) — South Korean cosmetics and household goods maker LG Household & Health Care Ltd. and food manufacturer CJ Cheiljedang Corp. have formed new partnerships with other online shopping malls, following their decision to withdraw their products from the e-commerce giant Coupang Inc.’s platform due to pricing conflicts. Gmarket said Monday [...]

S. Korean E-commerce Industry Fights Hard Against Fake Products

S. Korean E-commerce Industry Fights Hard Against Fake Products

SEOUL, April 24 (Korea Bizwire) — The e-commerce industry in South Korea is actively introducing measures to prevent the sale of fake products to improve consumer trust. Lotte On, an e-commerce platform of retail giant Lotte Group, has been using an artificial intelligence (AI) 24-hour monitoring system since January to detect any suspected counterfeit products. [...]

Freshworks CRM for E-Commerce to Help Millions of Shopify Businesses Create More Delightful Customer Experiences

Freshworks CRM for E-Commerce to Help Millions of Shopify Businesses Create More Delightful Customer Experiences

SAN MATEO, Calif., April 26 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced Freshworks CRM for e-commerce is now available in the Shopify App Store. The solution integrates directly with Shopify to provide its millions of merchants with a unified CRM that enables live conversational support, marketing and sales [...]

Freshworks Launches its First Unified CRM for E-Commerce Companies

Freshworks Launches its First Unified CRM for E-Commerce Companies

SAN MATEO, Calif., April 26 (Korea Bizwire) – Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today launched Freshworks CRM for e-commerce, a customer relationship management (CRM) solution with a unified customer record across conversational marketing, sales and customer support. Built for direct-to-consumer brands and digital retailers, the CRM solution empowers employees to [...]

E-Commerce Latecomers Attempt to Differentiate Themselves Through Specialized Business Models

E-Commerce Latecomers Attempt to Differentiate Themselves Through Specialized Business Models

SEOUL, Jan. 20 (Korea Bizwire) — As the dominance of the top three players — Naver Corp., Coupang Inc. and SSG.com — is solidifying in the South Korean e-commerce market, latecomers are adopting drastic differentiation and transformation strategies. Wemakeprice Inc., a local open market operator, added a special button that is connected to SSG.com to [...]

E-commerce Operators Ignore Losses in Cutthroat Competition for Market Share

E-commerce Operators Ignore Losses in Cutthroat Competition for Market Share

SEOUL, Nov. 29 (Korea Bizwire) — Competition is heating up among South Korean e-commerce operators to get the upper hand in the market. Regardless of losses, they are making aggressive investments while focusing on increasing their market share. Investment has primarily focused on logistics centers and marketing. E-commerce giant Coupang Inc., which recently raised funds [...]