The report highlights the growing complexity and challenges in network management and service optimization, prompting telecom operators to explore various AI solutions. (Image courtesy of Pixabay)
SEOUL, Feb. 13 (Korea Bizwire) –According to a report by American market research company Polaris Market Research, the global telecommunications industry is set to witness a nearly tenfold increase in AI utilization, reaching $17.16 billion (approximately 22.82 trillion KRW) by 2032.
This marks a significant growth from $1.82 billion (2.42 trillion KRW) recorded last year, with an expected Compound Annual Growth Rate (CAGR) of 28.3%.
The report highlights the growing complexity and challenges in network management and service optimization, prompting telecom operators to explore various AI solutions.
One notable example is Vodafone’s AI chatbot TOBi, which handles tasks such as installation, maintenance, and complaint resolution, leading to a 68% improvement in customer satisfaction, operational efficiency, and cost reduction.
AI’s role in network configuration and maintenance has also expanded, driven by the shift in content consumption due to the rise of over-the-top (OTT) services and a surge in traffic demand. This trend is particularly pronounced in the North American market.
In South Korea, major telecom companies are actively expanding the application of AI in their operations. SK Telecom has redefined its business strategies around “AI Infrastructure,” “AI Transformation (AIX),” and “AI Services” based on its AI Pyramid strategy announced last September.
One notable example is Vodafone’s AI chatbot TOBi (Image courtesy of Vodafone)
The company has also formed the Global Telco AI Alliance with international partners like Deutsche Telekom, Singtel, and e& from the UAE to jointly develop a telecom-specific large language model.
KT has adopted an AI Full Stack strategy, encompassing everything from infrastructure to application services, and is utilizing its super-sized AI, Mi:dm, in call centers.
LG Uplus is preparing to launch its customized large language model, Exigen, and AI chatbot ChatAgent that offers tailored tariff plans and troubleshooting solutions.
Kevin Lee (kevinlee@koreabizwire.com)
