When in emergency, the motorist will be able to receive video consulting from Audi’s customer service center through the smartphone and even consulting from an expert technician if need be. (image: Audi Korea)
SEOUL, May 29 (Korea Bizwire) – Audi Korea announced that they are launching an upgraded version of their customer smartphone application which reportedly improved customer convenience. The upgraded app provides “Live-time Emergency Video Support” service for the first time in the automobile industry.
When in emergency, the motorist will be able to receive video consulting from Audi’s customer service center through the smartphone and even consulting from an expert technician if need be. Now, the car owners can get quick and accurate feedbacks on their vehicles anywhere anytime.
Moreover, the application includes useful features such as “Parking Locations,” which tells you information on empty spaces of public parking lots and the ones in national parks that are nearby, using location-based service technology.
“Quick Manual,” which provides key functions and operating methods of the car, and “Warranty Service FAQ,” which summarized and shows frequently asked questions regarding the vehicle operation, were other new features that has been added to the upgraded version.
Services that have been well received by the customers in the previous version such as “My Car Management” which gives customized car management advices by interlinking the customer service center and application, “Emergency service request,” “Fuel Status” and “Audi News & Events” will be retained in the updated app as well.
Jorg Dietzel, marketing director of Audi Korea, said, “The pioneering services of our new customer application reflect our brand slogan “Vorsprung durch Technik” [roughly translates as "advancement through technology"]. We will continue to put our best effort in upgrading service qualities and enhancing our brand value.”
Written by J. H. Kim (jhkim@koreabizwire.com)
Technology (Follow us @Technews_Korea)
