GWANGJU, Dec. 6 (Korea Bizwire) – The owner of a Nissan Altima purchased in November of 2015 has been facing difficulties in getting his vehicle properly fixed by the Japanese automaker’s maintenance service.
Persuaded by the positive reviews of Japanese vehicles’ performance, the 51-year-old owner paid 29.4 million won for the sedan and had seemingly no complaints until August of this year.
The owner was driving with his family to Busan on holiday when the car, which was moving at 70 km/h, unexpectedly began to lose speed, ultimately coming to a full stop in the middle of the road.
Though the engine remained on, pressing down on the accelerator resulted in surging RPM with no movement whatsoever.
The panicked owner dialed the number of a Nissan maintenance service center and was told to restart the engine. Having done so, the car began to work as before, but the unsettled owner decided to drop by a Nissan garage in Busan.
Informed that his transmission needed to be replaced, the owner soon visited a garage upon returning to his home in Gwangju. After having been told that the transmission would be replaced at no charge, the owner was shocked to hear that the replacement could not go ahead as discussed without payment.
In an interview with Yonhap News on December 6, the owner said, “Even though my car has the 3 year, 100,000 km free service warranty, Nissan is refusing to acknowledge this. They tell me the cost of changing the transmission is 12 million won, but for someone who has owned the car for only two years, paying this is out of the question.”
In response, a manager at the Nissan dealership in Gwangju told Yonhap News that contrary to what the owner had said, no demand for payment had been made. Plans to bring in outside help to examine the car have been made, said the manager, as so far technicians have been unable to find any problems with the car.
“If the car had any problems, we would fix it for him, but at this moment in time we have not discovered any parts to be in need of repair,” the manager said.